9999k Privacy Policy

9999k is an online betting and live casino platform operating at https://9999k.co, built specifically for players in Bangladesh. When this Privacy Policy refers to "9999k", "we", "us", or "our", it means the 9999k platform and the team responsible for operating it.

This Privacy Policy explains how 9999k collects, uses, stores, and protects the personal data of players who register and use the platform. It applies to all interactions with 9999k — including account registration, deposits, gameplay, withdrawals, bonus claims, and communications with our support team.

If you have any questions about this policy or how 9999k handles your data, you can reach us at [email protected] at any time.

9999k collects personal data in two ways: information you provide directly when using the platform, and data collected automatically through your device and browser when you visit the site.

Information you provide directly:

• Full name and date of birth (required at registration)
• Email address and mobile phone number
• Account password (stored in hashed form — never in plain text)
• Identity documents submitted during account verification (e.g. National ID card)
• Payment method details used for deposits and withdrawals (bKash or Nagad number)
• Communications you send to the 9999k support team

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on 9999k and time spent on each page
• Referring URL (the page you came from before visiting 9999k)
• Session timestamps and login history
• Betting activity, game history, and transaction records

The data table below summarises the main categories of personal data 9999k collects and the primary reason for collecting each type.

9999k uses the personal data we collect for the following purposes:

• Account management: To create and maintain your 9999k account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals through bKash and Nagad, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the 9999k support team.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the bonus system.
• Legal compliance: To meet our obligations under applicable laws and regulations, including age verification and anti-money laundering requirements.
• Platform improvement: To analyse how players use 9999k and identify areas where the platform can be made better.
• Responsible gaming: To monitor betting patterns and identify players who may need support through our responsible gaming tools.
• Marketing communications: To send you relevant promotions and bonus offers by email or SMS, where you have not opted out.

9999k does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

9999k processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the 9999k service you signed up for — including running your account, processing payments, and delivering game access.
• Legal obligation: Certain data processing is required by law, including identity verification for age compliance and transaction records for financial regulation purposes.
• Legitimate interests: 9999k has a legitimate interest in preventing fraud, maintaining platform security, and improving the service for all players.
• Consent: Where we send you marketing communications, we do so on the basis of your consent. You can withdraw this consent at any time through your account settings or by contacting support.

9999k uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

The types of cookies 9999k uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Help us understand which pages are most visited, how long players stay, and where they encounter problems. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to reset them each visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9999k platform.

9999k does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your mobile banking number is shared with bKash or Nagad solely to process the transaction. These providers have their own privacy policies governing how they handle your data.
• Technology service providers: 9999k works with trusted technology partners for hosting, security monitoring, and platform analytics. These partners are contractually bound to process data only on our instructions and not for their own purposes.
• Legal authorities: If required by law, court order, or regulatory authority, 9999k may disclose personal data to the relevant body. We will notify you of such a disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of the 9999k platform, player data may be transferred to the new operator. You will be notified in advance of any such transfer.

In all cases, 9999k shares only the minimum data necessary for the specific purpose and requires all recipients to maintain appropriate security standards.

9999k takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and 9999k is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing algorithms — 9999k staff cannot see your password in plain text.
• Access to player data within the 9999k team is restricted on a need-to-know basis.
• Our servers are monitored 24/7 for suspicious activity and potential intrusions.
• Regular security audits are conducted to identify and address vulnerabilities.

While 9999k takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact [email protected] immediately and change your password.

9999k retains your personal data for as long as your account remains active. If you close your account, we retain certain data for a period of up to 5 years to comply with legal and regulatory obligations — particularly financial record-keeping requirements.

After the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.

• Account data: Retained for the duration of account activity plus 5 years post-closure.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

As a 9999k player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your request. We will respond within 7 business days.

9999k is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on 9999k, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting all associated data.

Age verification is a mandatory step in the 9999k account process. Any account where the player is found to be under 18 will be closed immediately and all funds returned to the payment source used for deposits.

9999k may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via their registered email address or through an in-platform notification.

The updated policy will be published at https://9999k.co/privacy-policy with a revised "Last updated" date at the top of the page. We encourage you to review this page periodically. Continued use of 9999k after an update means you accept the revised Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the 9999k team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on any 9999k page.
• FAQ: Visit the FAQ page for answers to common questions.

We aim to respond to all privacy-related requests within 7 business days. For urgent security concerns such as suspected unauthorised account access, please use live chat for the fastest response.